Returns & Refunds Policy

Thank you for purchasing from Beyond the Fells Photography. We want you to be completely satisfied with your purchase. Please read our Returns & Refund Policy carefully to understand your rights and our procedures regarding returns, replacements, and refunds.

Digital Downloads & Licensing

Due to the intangible nature of digital products (such as high- resolution digital image files, pre-sets, or stock photography licences):

  • All sales of digital downloads are final and non-refundable.

  • Once a digital file has been purchased and the download link or file has been delivered, we cannot accept returns or offer refunds.

Exceptions: If you experience technical issues downloading the file, or if the file is corrupted, please contact us at deanlightfoot83@gmail.com within 7 days of purchase, and we will happily re-send or provide a working version of the file.

Physical Products (Prints Canvases, Framed Art, etc.)

Because our physical products (prints, canvases, metals, wall art) are custom made to order, please review the following conditions:

Damaged, Defective, or Incorrect Items

If your print or physical item arrives damaged, defective or incorrect:

  1. Please inspect your package immediately upon arrival.

  2. Contact us within 14 days of delivery at beyondthefellsphotography@gmail.com

  3. Include your order number, a clear photograph showing the damage or issue, and a photo of the packaging if damaged.

  4. Once verified, we will arrange for a replacement item to be printed and shipped to you at no extra cost, or issue a full refund to your original payment method.

Change of Mind/Buyer’s Remorse

Custom Printed Items: Since all prints are made to order, we generally cannot accept returns or refunds for buyers remorse or simple change of mind once an order has entered production.

How to Request a Return or Refund

To initiate a return, replacement, or refund request:

  1. Email us at beyondthefellsphotography@gmail.com with the subject line:

    Return Request- Order

  2. Include your full name, order number, a description of the issue, and a relevant photo proof if applicable.

  3. We will review your request and reply within 1-3 business days with instructions on next steps.

Refund Processing

  • Approved refunds will be processed using your original method of payment within 5-10 business days.

  • Depending on your card issuer or bank, it may take additional time for the funds to post to your account.

Contact Us

If you have any questions or concerns about our Returns & Refunds Policy, please contact us: